Work across South Africa, the UK, and Australia.

Led development of a payments reconciliation platform, replacing a manual spreadsheet process that took the finance team two days a month.

• Cut month-end reconciliation from 2 days to under 2 hours
• Built the team's first automated testing pipeline

A regional retail group scaling its online storefront, needing an AI-assisted product categorization pipeline to keep pace with a catalog growing by thousands of SKUs a month.

Designed and shipped an LLM-assisted product categorization and tagging pipeline, cutting manual catalog work by the merchandising team significantly.

Built workflow automation across order intake and carrier dispatch, removing a manual handoff step between three internal teams.

• Automated 70% of previously manual dispatch decisions
• Reduced order-to-dispatch time by a third

A Series B healthtech scaling clinician-facing tooling, needing a rebuilt scheduling system to support a doubling patient caseload without adding headcount.

Rebuilding a core scheduling module to handle multi-clinic availability, currently in active delivery.

Delivered a customer self-service portal integrated with legacy billing systems, reducing inbound support tickets for common account changes.

• Reduced billing-related support tickets by 40%

A fast-growing advisory firm still running client onboarding by email and spreadsheet, expanding headcount faster than their operations processes could keep up.

Automated client onboarding end-to-end — intake forms, document collection, and internal task assignment — removing a dedicated admin role's worth of manual work.